You need two key things when taking on a renovation project: the right materials and the right information. The team at Home Building Centre Gravenhurst offers both.
“Customer service is our culture,” says owner Robert Glecoff. “It’s what sets us apart from the big box stores. In an era where excellent customer service is getting harder and harder to find, we pride ourselves on fantastic, friendly, knowledgeable service.”
Good customer service requires extensive product knowledge and training, Robert says. “There’s a lot of misinformation out there, and that’s a big problem. Your cottage or home is likely your single largest investment, so it’s important to ensure you are working with the right products and doing the job correctly.”
An improperly installed deck, for example, can be a danger to those who use it. At the very least, it can wind up costing more or taking longer than it should, or may not even be approved by the building inspector.
Home Building Centre puts its staff through rigorous training sessions every winter. “We’re always training, and we also offer that information to the pros. We also invite our vendors in so our staff and customers can ask questions directly to the manufacturer.”
Voted Best Home Building Centre in Central Canada last year, the Gravenhurst location treats every customer equally. “Whether you come in for a couple of nails or to order a whole deck package, we’ll treat you the same way. We don’t work on commission, so we’re genuinely going to help you do the best job you can. It’s not about us; it’s always about our customers.”
With their trademark customer service in mind, the centre has a fleet of seven trucks delivering six days a week, getting the materials to where they’re needed, when they’re needed. “We’ll deliver to wherever our customers require it.”
In to old-fashioned values and customer service, the centre also offers a lot more than simply lumber and building supplies. “We just put in a home décor section. We’ve got flooring, trim, kitchens, artwork, decorative items and more. We carry Beautitone paint, exclusive to Home, and it’s made locally in Burford, Ontario.”
“Whatever you need, we want our customers to know that no job is too small or too big. We’ve got you covered, and you’ll leave the store knowing exactly what you need to finish the job with pride.”
TEXT KARI KLASSEN | PHOTOS ANDREW FEARMAN